Directgov is the Government’s official website for the general public. As both a member of the public and a parish councillor, I use it fairly often to look things up. Sometimes it’s surprisingly good, but much of the time, it’s a frustrating page-hunt and leaves me going around in circles, or directs me off to irrelevant pages on other ukgov websites.
Consumer Focus has done a bit of testing and produced a discussion paper posted as a blog which they’re inviting people to comment on, to sign up for possible workshops and to keep in touch with their campaign for improvement. Open source service improvement?
I’ll also be watching with interest and see if I can find some lessons to be learned for the NSomersetLINk trying to get involved with local health and social information services.